At Alyysa Impex, customer satisfaction is our priority.

Return Eligibility
You may request a return within 7 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Non-Returnable Items
Custom-made or personalized products are not eligible for return unless they arrive damaged or defective.

Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.

Return Process
To start a return, please contact our support team with your order details. Once approved, you will receive return instructions.

Refunds
After we receive and inspect the returned item, your refund will be processed within 5–10 business days to the original payment method.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.